A Senior Account Manager is a sales professional responsible for prospecting, qualifying, and activating new accounts while passionately representing the mission of RightNow Media. They build and manage a strong pipeline, lead strategic demos, and guide organizations through the decision-making process. Once an account is acquired, they clearly communicate our onboarding approach to ensure a successful launch and smooth transition to the Account Consultant. This role balances new account acquisition with establishing the foundation for long-term customer success.

Essential Duties and Responsibilities:

• Report directly to Director of Account Management.
• Conduct online demos of the RightNow Media @Work platform that clearly communicate the mission of RightNow Media and drive new account activations.
• Own and build a high-quality sales pipeline through proactive prospecting to generate new leads, conducting outreach, and fully self-coordinating demos within the CRM system.
• Manage and maintain multiple ongoing conversations with different accounts. This includes following up with existing accounts and potential accounts. Keeping detailed notes, managing a personal calendar of events, and helping accounts to launch in a timely fashion. Be able to quickly connect with business owners to understand their needs and how RightNow Media at Work can help them equip families, resource groups, and develop leaders.
• Pass off accounts to the Customer Success Team seamlessly and consistently.
• Contribute a positive attitude and strong work ethic to the team culture.
• Meeting or exceeding sales goals on a consistent basis set by Director of Business Accounts.

Skills and Educational Requirements:

• A bachelor’s degree is preferred, though not required. Equivalent, relevant professional experience is acceptable.
• 2–5 years of experience serving in church ministry or working with faith-based organizations.
• Excellent writing and analytical skills
• Ability to adapt to a changing environment and handle multiple priorities
• Territory Management
• Closing Skills
• Prospecting Skills
• Presentation Skills
• Client Relationship